Thank you for your interest and initiating the Tele-Consultation process. We hope you understand the meaning and limitations of Tele-Consultation.
LIMITATIONS OF OPHTHALMIC TELE-CONSULTATION
- Doctors’ diagnosis and treatment is based on the oral information provided and limited visual inspection of images or videos with inadequate magnification.
- Formal vision testing is not possible. Certain websites and apps exist for this purpose but they have not been validated in this setting. They serve only as a guide to the examination and have no diagnostic value.
- Clinical examination using slit lamp biomicroscope examination for the front of the eye is not possible. Photographs of the eye clicked using a mobile phone or other digital device may not show the minute details required to make accurate diagnosis.
- Diagnosis is based on history, current medication, previous records and gross photographs/webchat visualisation. The treatment would be based on the provisional diagnosis as final diagnosis may be possible only after clinical examination and investigations
- Eye imaging and other investigation is not possible.
- Eye pressure cannot be estimated.
- Retinal and optic nerve examination is not possible.
- If the patient does not or is unable to provide relevant information or reports, it will seriously impact the quality of care received.
- Patient may be asked to visit the hospital for face-to-face examination, if diagnosis cannot be reached or is uncertain, or needs emergency management. The patient must adhere to follow-up visits either online or in person as deemed necessary by the treating physician.
- Kindly note that the consultation fee is valid for only one consultation. The hospital policy for follow-up discounts does not apply to Tele-Consultation.
- The consultation time is limited to 15 minutes only. A consultation lasting longer this may be billed additionally. The consultation may be ended before completion of 15 minutes if the doctor deems fit.
- The medium of consultation (including and not limited to email, phone call, video call, etc.) will be determined by the consulting doctor.
- The doctor-on-call will reply to your request for consultation. As of now there is no facility to opt for a specific doctor.
- Your tele-consultation may be recorded, maintaining your privacy and confidentiality.
- As per legal guidelines, Tele-Consultation cannot be offered to overseas patient.
- You will be asked to submit documents verifying the patient’s identity, along with images of previous reports.
A Tele-Consultation is not a substitute for a face-to-face consultation. It is an arrangement made for patients who are unable to physically visit the hospital for a face-to-face consultation.
I have understood the above and wish to opt for Tele-Consultation service.